Home / Privacy Policy
1- Who are we?
Welcome to the TRAVIXRATE privacy policy. TRAVIX CONTINENTAL FOR TRAVEL - SOLE
PROPRIETORSHIP L.L.C. operating under the flagship brand “TRAVIXRATE” owns and operates the booking platform which can be accessed on www.travixrate.com (the “Platform”). For more information about travixrate, please visit our website https://www.travixrate.com/.
2- How does TRAVIXRATE work?
We have developed the TRAVIXRATE Service to enable travel agents (“Travel Agents”) to book hotels, flights and travel services with our selected hotels, airlines, tour operators, car rental companies, cruise lines and private transfer providers (“Suppliers”), in real time, on behalf of their end customers (“Customers”).
We are committed to protecting and respecting the privacy of the users of the Service. This privacy policy (“Privacy Policy”) sets out the basis on which (i) your personal data, as a Travel Agent or Supplier or any representatives that you authorize to use the Service on your behalf, will be processed by us as a controller and (ii) your customers’ personal data will be processed by us as a processor. Please read the Privacy Policy carefully to understand how we will use your personal data.
3- How can you contact us?
If you have any questions about your personal data, how we look after it or if there are any changes to your personal data, please:
• Email us at admin@travixrate.com; or
• Write to us at Attn: Legal Department at TRAVIX CONTINENTAL FOR TRAVEL - SOLE PROPRIETORSHIP L.L.C., Office No: M4, Khamis Buti Abdullah Building, Khartoum Street, Al Sada'ah, 80, Abu Dhabi, UAE.P.O Box: 305
4- TRAVIXRATE as controller and processor
Controller
If you visit our register on our Platform, as a Travel Agent or Supplier, we may use your or your representatives’ personal data in connection with your request for or use of our Services. In order to use the Services, you must accept our Terms and Conditions which are available here https://www.travixrate.com/termsandconditions.Where this is the case, in accordance with UK and European Economic Area (“EEA”) data protection laws, we will be the controller of the personal data that you provide to us or that we collect from you. We will be responsible for safeguarding your personal data which will be processed in accordance with this Privacy Policy.
Processor
Our Service is intended for use by Travel Agents and Suppliers. However, our Service provides the functionality for Travel Agents to input and collect information about their customers which is then sent to our Suppliers. Where we process any Customer personal data, our role will be limited to that of an intermediary, and we will be considered a processor in accordance with UK and EEA data protection laws. We will be processing Customer personal data on behalf of Travel Agents, who will be the controllers of any Customer personal data, under the terms and conditions that we have in place with the Travel Agents. The Travel Agents will be responsible for the processing of Customer personal data on our Platform which will be processed in accordance with their own privacy policies. For example, a Travel agent may input Customer personal data to search for a hotel and send an email to the Customer’s email address to provide a quotation or send a voucher for the reservation. We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate Customer personal data from confirmed bookings for internal reporting purposes.
5- What data do we collect about you?
When you use the Service, we may collect, use, store, transfer and otherwise process the following types of data depending on your relationship with us:
TRAVEL AGENT/ SUPPLIER
| Category of data | Types of data collected |
|---|---|
| Business representative contact details |
When you register for our Service on behalf of your organization, you may be required to provide us with your: * Full name; * Job title; * Work email address; and * Work telephone number. |
| Company Data |
* Company name; * Company identification number; * Company location or country of registration; * Company telephone number; * Company postal address; and * Company VAT registration number or equivalent tax ID. |
| Billing Data |
* Company debit/credit card details; * Company bank account number; * Invoicing currency; and * Billing address. |
| Technical Data |
We may automatically collect the following types of information when you use our Services: *Internet Protocol (IP) address; *Browser type and version; *Time zone setting; *Browser plug-in types and versions; and *Operating system and platform. |
| Usage Data | We may generate information about how you navigate and engage with our Services and download materials and online activity data such as clickstream data, page interaction information, your preferences (including country and language) and methods used to browse away from our content or Services. |
CUSTOMER
The Travel Agent may choose to input, collect or use some or all of the following types of the data from their customers when using our Service:
| Category of data | Types of data collected |
|---|---|
| Identity and contact data | Full name; Phone number(s); Email address; Postal and/or billing address; Country of residence; Country of travel; Passport details; Date of birth; Nationality; and Photo (as included on passport). |
| Payment Data | Name of card holder; Account number; Debit/credit card details. |
| Special requirements Data | Special needs/requirements such as dietary information and medical information, where provided. |
The law treats some types of personal data about you as “special” and such data requires more protection because of its sensitive nature. This includes information about your race, religion, health, sex life, sexual orientation or criminal offences. We will only collect or use this type of personal data (a) with your explicit consent or (b) if the law requires us to do so.
5- What data do we collect about you?
When you use the Service, we may collect, use, store, transfer and otherwise process the following types of data depending on your relationship with us:
6- How do we collect personal data about you?
We collect personal data in different ways, depending on whether you are Travel Agent or Customer, including:
(A) TRAVEL AGENT
Directly from you via the Platform
We will collect your personal data directly from the Platform when you choose to register an account with us.
When you provide us with personal data about your customers, you must ensure that you are authorized to disclose that information to TRAVIXRATE and TRAVIXRATE may collect, use and share such data for the purposes described in this Privacy Policy.
Automated technologies
When you interact with the Platform, we may automatically collect technical data about your mobile device, browsing actions and patterns. We collect this personal data using cookies and other similar tracking technologies. We may also receive technical data about you if you visit other websites through the Platform using our cookies. For more information about cookies, please see our Cookie Policy.
(B)CUSTOMER
From our registered Travel agents
Travel Agents registered for our Services may input, use and share personal data about Customers for the purpose of making a booking for one of our travel services with our Suppliers.
Any Customer personal data processed and used in connection with our Services, will be done so in accordance with the relevant Travel Agent’s privacy policy.
7-Who do we share your personal data with?
We may share your personal data with other organizations so we can provide our Service to you and comply with our legal duties. We have set out below who these organizations are and the reasons for sharing your personal data with such organizations.
Our Suppliers (if you are a Travel Agent) – to fulfil a booking on behalf of your customer and to provide our Service, including:
hotels.
airlines.
tour operators.
car rental companies.
cruise lines.
private transfer providers; and any intermediary booking platforms such as Ratehawk.
Our service providers – who help us operate and improve our services by assisting with various tasks including:
payment service providers.
marketing.
personal information hosting and maintenance.
analytics.
security operations: and other third-party service providers that we may use from time to time.
Third party purchaser – – in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. You can ask us for more information about these organizations by contacting us using the details at the top of this policy.
We may also need your share your personal data to comply with the law; to enforce our Terms and Conditions; to protect the rights, property or safety of us, other Platform or App users or other individuals/organizations; or where you have given us your consent to do so.
8-Where do we store your information?
We will not transfer or store your personal data outside of the European Economic Area (EEA) (or the UK to the extent the UK is no longer part of the EU), except to selected third parties that we have instructed to help us provide the services to you.
If we do transfer or store your personal data outside of the EEA, we will ensure we have put adequate measures in place in order to protect your personal data to an equivalent data protection standard as in the UK and the EEA.
We will only share your personal data with countries and organizations that:
The European Commission has deemed as having equivalent data protection laws as in the EEA; or We have entered into a contract which includes certain requirements to make sure your personal data is protected to equivalent standards as in the EEA and the UK – please click here for a link to the standard contractual/data protection clauses.
If there are any other circumstances which would require us to transfer your personal data outside of the EEA (or the UK to the extent the UK is no longer part of the EU), we will seek your consent to transfer your personal data outside of the EEA.
You can ask us for more information about where we may transfer or store your personal data and how we will take steps to ensure your personal data is protected by using the contact details in section 3 of this policy.
9-How do we keep your personal data secure?
We will ensure we put security measures in place to protect your personal data from being destroyed, lost or shared with somebody that should not see it. However, we cannot guarantee your personal data will be free from every security risk that may be possible when your information is sent to and from the Platform.
The Platform may include links to third-party websites which may collect your personal data. We have no control over what these websites do with your personal data. Please check the policies on these websites which will tell you what they do with your personal data.
10-How do we use cookies?
We use cookies or other similar technologies to capture certain data when you interact with the Platform. For further information on our use of cookies, please see our Cookie Policy.
11-How long do we keep your information for?
We will only keep your personal data for as long as is necessary for us to do so for the reasons we collected it for in the first place.
(A) TRAVEL AGENT
Generally, we will keep your personal data for as long as you are a registered for our Services and have an account with us. After this, we may keep your personal data for up to 3 years (or longer where the law requires). This is so we can:
Communicate with you about any questions or complaints you may have after you have stopped being a user of our Services; or
To comply with the rules on accounting, reporting or any other law.
(B) CUSTOMER
We will only keep Customer personal data for a 12-month period to comply with the rules on accounting, reporting or any other law or the period determined by the relevant Travel Agent which is the controller of the Customer personal data. For details on how long the relevant Travel Agent keeps your personal data for, please contact them or read their privacy policies.
In certain circumstances, we may aggregate your personal data (so that it will no longer identify you) for research, analytical or statistical purposes, in which case we may use this information indefinitely without further notice to you.
If you want further information on how long we keep your personal data, please contact us using the details set out in section 3 of this policy.
12- What are your rights in relation to your personal data?
As a result of us collecting and processing your personal data, you may have the following legal rights:
To access the personal data, we hold about you and request a copy of it
To ask us to correct your personal data if it is inaccurate or incomplete.
To ask us to delete your personal data where we do not have a compelling reason to continue to process your personal data in such circumstances.
To ask us to stop using your personal data in certain circumstances where there is no need for us to continue processing it in certain circumstances.
To ask us to only use your personal data for certain things if: it is not accurate; it has been used unlawfully; or it is not relevant for the purposes it was initially collected for; and/or To ask us to stop using your personal data to send you marketing emails.
If you want to exercise any of the rights listed above at any time, please contact us using the details in section 3 of this policy.
13- How can you make a complaint?
You also have the right to make a complaint about how we have used your personal data to:
Us - by contacting us by email or post using the details in section 3 of this policy and we will always try to help you with your problem in the first instance. If you’re still not happy with how we have dealt with your complaint, you can contact:
A data protection regulator; or The national courts – to seek a remedy if you think that your rights in relation to your personal data have been breached.
14- Changes to this Privacy Policy
We may need to change this Privacy Policy as our Service develops and offers you more exciting features or if the law changes. We will let you know if any important changes are made, otherwise, we will always display the latest version of our policy on our Platform.
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